Coordination of the banking system for one of the largest banks in Poland
On 22 December 2021, a company represented by our Law Firm that specializes in providing IT solutions for the banking industry signed an agreement with one of the largest banks in Poland.
Our law firm negotiated the agreement as part of the cooperation between Ailleron S.A. and PKO Bank Polski S.A. As a result, Ailleron S.A. will implement the LiveBank integrated system based on the cloud model.
In addition to the new opportunities opening up for both software providers and their users, there are also certain legal risks associated with data processing and storage, as well as areas relating to intellectual property rights, including software licensing. The task of the Law Firm was to secure our client’s interests in the agreement concluded with the Bank, which assumes the development model and maintenance services, and in the case of increased demand on the part of the Bank, also allows for extension with additional licenses in the Cloud model. Many months of negotiations involved the necessity to take into account not only the legal conditions related to the implementation of the solution in the cloud model but also internal regulations and policies of both companies, aimed at ensuring the highest possible level of security of LiveBank use by its end users.
The LiveBank solution is one of the leading products of our client, Ailleron S.A. It is used for remote customer service in real-time, via chat, voice, or video calls. For many months Ailleron S.A. has been developing a completely new LiveBank operating model by transforming it into a Cloud model.
This solution is a tool through which the bank provides its customers with faster and more precise service while maintaining a high degree of security in the use of the application. This idea represents a revolution in platform programming from the financial sector.
The transaction brings significant benefits to both parties. For our client, the project is the next stage of development, and due to the innovative nature of the implementation, it is of strategic importance to him. The Bank, in turn, receives a tool that enables advanced remote customer service processes, broader acquisition of new customers, including through the use of biometric video-verification processes, and the ability to sell products without the need for personal contact.
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