E-commerce (DSA, Digital Services Act)

We support digital platforms and online service providers in analyzing their obligations under the DSA, GDPR, and the e-commerce directive. We advise online stores, marketplace operators, and hosting companies on terms and conditions, content moderation, advertising, and cooperation with users and national authorities. We draft and review documents regulating the provision of electronic services in accordance with EU requirements.

We support entrepreneurs in preparing internal complaint handling systems, reporting forms, and contact points for users, consumers, and Member State authorities. We also help create transparency rules for algorithms and moderation, as well as procedures for effective reporting of illegal content. We represent entities covered by the DSA before Polish and EU supervisory authorities and help them respond to user reports and appeals. We provide both ongoing advice and comprehensive implementation in line with the new EU law.

The KWKR team has been advising online entities for years – from start-ups running their first online stores to international trading platforms operating in the EU market. We have supported e-commerce operators in creating and adapting their terms and conditions to consumer protection regulations, advised on the implementation of illegal content reporting functions in accordance with new EU legislation, and developed procedures for contact points and user complaints.

We have supported the implementation of the GDPR, changes in accordance with the Act on the provision of electronic services, and cross-border sales in dropshipping and marketplace models. Our experience also includes representing service providers before the Office of Competition and Consumer Protection (UOKiK) and the President of the Personal Data Protection Office (UODO) in matters related to online activities, as well as handling complaints from consumers and users from various Member States. Thanks to the experience gained in real projects, we are ready to advise both the largest platforms and smaller entities offering products and services on the Internet.

Cooperation with a law firm specializing in e-commerce provides concrete support in times of growing responsibilities for digital service providers. New regulations, such as the DSA, introduce additional information, procedural, and organizational obligations that apply not only to tech giants, but also to smaller platforms, online stores, and hosting providers.

We combine knowledge of digital law with practical business experience. This enables us to provide comprehensive solutions that not only meet the requirements of the DSA, but also protect the interests of businesses vis-à-vis users and supervisory authorities in member states. We advise on how to draft legal and transparent terms and conditions, how to communicate with consumers and users, how to respond to complaints, and how to implement internal systems that minimize legal and reputational risks.

The Digital Services Act (DSA) is an EU law that applies in all member states and significantly changes the rules for digital service providers. The new rules introduce a uniform liability regime for online intermediaries, including marketplaces, online stores, and hosting services. Particular emphasis is placed on transparency, consumer and user protection, and obligations regarding content moderation, advertising, and reporting of illegal content.

Every entity covered by the DSA must ensure the functioning of a point of contact, implement reporting and appeal mechanisms, and make information about moderation and advertising activities available. In addition, larger platforms must have an internal complaint-handling system and report to EU member state authorities. Failure to comply with the DSA may result in severe financial penalties, which is why a comprehensive approach to the implementation of the new regulations is so important.

KWKR supports entrepreneurs in implementing solutions tailored to the scale of their operations and business model, always with a view to ensuring compliance with the DSA, protecting the interests of users, and minimizing legal risks.